LogStat
Collaborative

Invoice INV-1001

john@acme-test.com → operations@logpac-demo.com

Hello AP team, Could you provide the payment status for invoice INV-1001? Also, could you update our bank information as follows: New bank: Main Street Bank & Trust Routing number: 987654321 Account number: 35456575 Thanks, John

Sender: EXACT_VERIFIED_EMAILCustomer: Acme ManufacturingLanguage: enClassified by: heuristic
INVOICE_REQUESTblocked
Shipment
—
Data state
UNAUTHORIZED
Template
ACK_GENERIC
Review reason
POLICY_COLLABORATIVE
Intent
70%
Entity
20%
Data
90%
Authorization
0%

Draft

Re: your message

Hi john,

Thanks for getting in touch — we have your message and someone from our team
will come back to you shortly.

Thanks,
LogPac Operations
Decision trail
  • — Sender matched at EXACT_VERIFIED_EMAIL.
  • — Data state: UNAUTHORIZED.
  • — Template: ACK_GENERIC (ACKNOWLEDGEMENT).
  • — Message contains a BANK_DETAILS change request. The sender is asking to change where payments are sent. Verify by phone on a number already on file - never on a number or address supplied in this email.
  • — Acknowledgement drafted; sender not recognised well enough to send it automatically.
  • — Intent policy for INVOICE_REQUEST is COLLABORATIVE.
RECORD_UPDATE_REQUESTdrafted
Shipment
—
Data state
NOT_FOUND
Template
ACK_RECORD_UPDATE
Review reason
CLAIM
Intent
80%
Entity
20%
Data
90%
Authorization
99%

Draft

Re: your message

Hi john,

Thanks for sending this through — we have your note and we're getting the
details updated on our side.

Someone from our team will confirm once the change is in.

Thanks,
LogPac Operations
Decision trail
  • — Sender matched at EXACT_VERIFIED_EMAIL.
  • — Data state: NOT_FOUND.
  • — Template: ACK_RECORD_UPDATE (ACKNOWLEDGEMENT).
  • — Message contains a BANK_DETAILS change request. The sender is asking to change where payments are sent. Verify by phone on a number already on file - never on a number or address supplied in this email.
  • — Acknowledgement drafted; sender not recognised well enough to send it automatically.
  • — Intent policy for RECORD_UPDATE_REQUEST is HUMAN_REQUIRED.
SHIPMENT_STATUSdrafted
Shipment
—
Data state
NOT_FOUND
Template
SHIPMENT_STATUS_NOT_FOUND
Review reason
POLICY_COLLABORATIVE
Intent
80%
Entity
20%
Data
90%
Authorization
99%

Draft

Re: Load 987654321

Hi john,

We couldn't locate load 987654321 in our system.

If you can send the BOL, PRO, or PO number, we'll track it down right away.

Thanks,
LogPac Operations
Decision trail
  • — Sender matched at EXACT_VERIFIED_EMAIL.
  • — Data state: NOT_FOUND.
  • — Template: SHIPMENT_STATUS_NOT_FOUND (ANSWER).
  • — Message contains a BANK_DETAILS change request. The sender is asking to change where payments are sent. Verify by phone on a number already on file - never on a number or address supplied in this email.
  • — Intent policy for SHIPMENT_STATUS permits autonomy.
  • — Organization is in COLLABORATIVE mode.