Claim
Intent policy for RECORD_UPDATE_REQUEST is HUMAN_REQUIRED.
Original message
john@acme-test.com
Invoice INV-1001
Hello AP team, Could you provide the payment status for invoice INV-1001? Also, could you update our bank information as follows: New bank: Main Street Bank & Trust Routing number: 987654321 Account number: 35456575 Thanks, John
What the agent found
Detected intentRECORD_UPDATE_REQUEST
Sender✓EXACT_VERIFIED_EMAIL
Customer✓Acme Manufacturing
Shipment✕none resolved
Data state✕NOT_FOUND
Attachmentnone
TemplateACK_RECORD_UPDATE
Classified by✕heuristic
Draft reply
Re: your message
to john@acme-test.com · en
Hi john, Thanks for sending this through — we have your note and we're getting the details updated on our side. Someone from our team will confirm once the change is in. Thanks, LogPac Operations
Actions are inert until the Microsoft Graph adapter lands (§22, Phase 3). Nothing in this system can send mail yet — the pipeline decides, it does not deliver.
Decision trail
- — Sender matched at EXACT_VERIFIED_EMAIL.
- — Data state: NOT_FOUND.
- — Template: ACK_RECORD_UPDATE (ACKNOWLEDGEMENT).
- — Message contains a BANK_DETAILS change request. The sender is asking to change where payments are sent. Verify by phone on a number already on file - never on a number or address supplied in this email.
- — Acknowledgement drafted; sender not recognised well enough to send it automatically.
- — Intent policy for RECORD_UPDATE_REQUEST is HUMAN_REQUIRED.
intent 0.80
entity 0.20
data 0.90
auth 0.99