LogStat
Collaborative

POD_UNAVAILABLE

intent POD_REQUESTstate UNAVAILABLElang env1

Template

Subject

POD — load {load_number}

Hi {customer_contact_name},

The POD for load {load_number} is on file but we can't retrieve it at the
moment. We're working on it and will send it through shortly.

Thanks,
{company_name}

Variables used

  • 🔒company_name
  • customer_contact_name
  • 🔒load_number

Highlighted are required — §64 fails the render rather than substituting a blank. 🔒 marks identifiers §65 forbids translating; a localised load number is a support ticket.

Preview

POD — load 84721

to john@acme-test.com

Hi John,

The POD for load 84721 is on file but we can't retrieve it at the
moment. We're working on it and will send it through shortly.

Thanks,
LogPac Operations

Available fields

customer

  • {customer_name}
  • {customer_contact_name}
  • {customer_reference}

shipment

  • {shipment_id}
  • {load_number}
  • {status}
  • {eta}
  • {current_location}
  • {carrier_name}

stops

  • {pickup_location}
  • {pickup_date}
  • {pickup_time}
  • {delivery_location}
  • {delivery_date}
  • {delivery_time}

documents

  • {document_name}
  • {document_type}
  • {document_date}

organization

  • {company_name}

Editing, versioning and per-customer overrides (§60) need the template table in prisma/schema.prisma applied — the catalogue is currently code, not data. Preview runs through the same renderTemplate the pipeline uses, so what you see here is what would actually go out.