LogStat
Collaborative

UNKNOWN_REQUEST

intent UNKNOWNstate NOT_FOUNDlang env1

Template

Subject

Re: your message

Hi {customer_contact_name},

Thanks for your note. So we can help quickly, could you confirm the load or BOL
number you're asking about?

Thanks,
{company_name}

Variables used

  • 🔒company_name
  • customer_contact_name

Highlighted are required — §64 fails the render rather than substituting a blank. 🔒 marks identifiers §65 forbids translating; a localised load number is a support ticket.

Preview

Re: your message

to john@acme-test.com

Hi John,

Thanks for your note. So we can help quickly, could you confirm the load or BOL
number you're asking about?

Thanks,
LogPac Operations

Available fields

customer

  • {customer_name}
  • {customer_contact_name}
  • {customer_reference}

shipment

  • {shipment_id}
  • {load_number}
  • {status}
  • {eta}
  • {current_location}
  • {carrier_name}

stops

  • {pickup_location}
  • {pickup_date}
  • {pickup_time}
  • {delivery_location}
  • {delivery_date}
  • {delivery_time}

documents

  • {document_name}
  • {document_type}
  • {document_date}

organization

  • {company_name}

Editing, versioning and per-customer overrides (§60) need the template table in prisma/schema.prisma applied — the catalogue is currently code, not data. Preview runs through the same renderTemplate the pipeline uses, so what you see here is what would actually go out.